Drive Tutor Platform Terms of Service

These Terms of Service (the "Terms") govern access to and use of the Drive Tutor website, mobile applications, instructor portal, referral links, administrative services, and related technology services (collectively, the "Platform"). The Platform is operated by Drive Tutor Inc. ("Drive Tutor", "we", "us", or "our"), located at 120 Adelaide St. W, Suite 2500, Toronto, Ontario, Canada.

By creating an account, accepting these Terms, purchasing an instructor subscription, or using the Platform, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Platform.

1. Platform Role

Drive Tutor provides technology for instructor discovery, referrals, scheduling, lesson records, communications, verification workflows, reporting, and instructor subscription access.

Drive Tutor is not a driving school and does not provide driving instruction, operate instructor vehicles, employ instructors, supervise lessons, act as an instructor's agent or representative, or collect lesson payments on behalf of instructors.

Instructors are independent businesses or independent service providers. They are responsible for their instruction, teaching methods, pricing, collection of lesson fees, receipts, taxes, licences, permits, insurance, vehicles, and compliance with applicable law.

2. Eligibility and Account Types

A self-managed learner account is available only to a person who is at least 18 years old and legally capable of entering this agreement.

A learner aged 16 or 17 may participate only through an account created and managed by their parent or legal guardian. The guardian is the account holder, must be at least 18, and is responsible for the account and the minor's use of lessons arranged through it. Users under 16 may not use the Platform.

An instructor must be at least 21, hold a valid Ontario Driving Instructor Licence, and be legally authorized to provide the driving instruction advertised through the Platform. The 21-year minimum is a Drive Tutor platform requirement; it is at least as strict as, and does not replace, the Ministry of Transportation's own instructor-licensing requirements, including required full-G driving experience.

You must provide accurate, current, and complete information. You must not impersonate another person, create an account for an unauthorized person, or misrepresent your age, role, qualifications, identity, or relationship to a minor.

3. Account Security

You are responsible for protecting your credentials and verification codes and for activity conducted through your account. You must notify Drive Tutor promptly at info@drivetutor.ca if you suspect unauthorized access.

You must not share your account or one-time security codes. Drive Tutor may revoke sessions, require password resets or reverification, or restrict access when reasonably necessary to protect users or the Platform.

4. Verification and Credentials

Drive Tutor may request identity, licence, insurance, background-check, municipal-licence, vehicle, selfie, guardian, and related verification information. You authorize Drive Tutor and its service providers to process this information for verification, trust and safety, fraud prevention, legal compliance, and record keeping as described in the Privacy Policy and Data and Identity Verification Consent.

Information and documents must be authentic, accurate, current, and belong to the person or business represented. You must promptly update expired, revoked, suspended, or materially changed credentials.

Review or approval by Drive Tutor does not guarantee a person's identity, competence, conduct, vehicle, insurance coverage, or future compliance. Verification is a platform eligibility measure and not an endorsement or warranty.

5. Instructor Responsibilities

Instructors must maintain every licence, permit, registration, inspection, municipal authorization, background check, vehicle standard, 6D or other required insurance, commercial or business-use coverage, and other approval required for their activities.

Instructors are responsible for safe and lawful lesson delivery, learner supervision, vehicle roadworthiness and cleanliness, transparent pricing, lesson-fee collection, receipts, taxes, accessibility obligations, and professional conduct.

Instructors independently decide whether to accept a learner, subject to confirmed bookings, learner availability, Platform rules, safety requirements, and applicable law.

6. Learner and Guardian Responsibilities

Learners and guardians must provide accurate licence, experience, availability, pickup, focus, safety, and account information. A learner must hold the legally required licence and comply with all restrictions applicable to that licence.

Learners must follow lawful safety instructions, behave respectfully, and disclose information reasonably necessary for safe lesson delivery. Guardians are responsible for information and decisions submitted through a guardian-managed account.

7. Requests, Referrals, and Instructor Relationships

The Platform may allow a learner to request more than one instructor. A request may become unavailable after another instructor accepts the learner. Submission of a request does not guarantee acceptance, availability, a lesson, or any result.

A learner who joins through an instructor referral link or code may be connected directly to that instructor after completing the required referral onboarding. The learner may later leave that instructor relationship, subject to the Platform's verification and safety controls, and may then use open instructor discovery.

Drive Tutor may preserve relationship and lesson records where reasonably required for safety, disputes, legal compliance, or the retention periods described in the Privacy Policy.

8. External Learner Records

An instructor may create a limited, private scheduling record for a learner who does not have a Drive Tutor account only after confirming that the learner or, where applicable, their guardian authorized the instructor to provide the information to Drive Tutor.

External learners do not receive app access, do not browse instructors, and do not accept Drive Tutor's app terms directly through the current workflow. The record may contain only limited information needed for lesson coordination, such as a display name, telephone number where needed, lesson focus, availability, pickup information, lesson notes, attendance, and progress. It is visible only to the instructor and authorized Drive Tutor personnel. An instructor must not enter an external learner's government identification, selfie, financial information, health information, password, unrelated marketing information, or information they are not authorized to provide.

The instructor is responsible for the accuracy, authorized creation, and lawful use of the record and must assist with correction or deletion requests.

9. Bookings, Lessons, and Lesson Payments

Bookings and schedule entries are coordination tools. The instructor and learner remain responsible for confirming lesson details, pickup arrangements, pricing, payment method, cancellation expectations, and any terms that apply directly between them.

Lesson payments are made directly between learners or guardians and independent instructors. Drive Tutor does not hold, process, guarantee, refund, or resolve lesson payments. Any lesson-payment dispute is between the instructor and the learner or guardian, without limiting rights available under applicable law.

Users must keep lesson statuses, notes, progress, attendance, and incident information honest and reasonably accurate. Completed lesson records cannot be deleted through ordinary user controls, although correction, privacy, and legal requests may be submitted to Drive Tutor.

10. Instructor Subscriptions and Recurring Charges

Paid instructor tools require an active monthly or annual subscription. The current price, billing interval, taxes, any free trial, and renewal date are displayed before checkout. Subscriptions are processed by Stripe and renew automatically until cancelled.

By purchasing a subscription, you authorize recurring charges to the payment method supplied to Stripe at the disclosed interval. You are responsible for keeping payment information current.

Where a 2-month free trial is offered, the subscription begins at checkout and Stripe charges the selected subscription price only after the trial ends unless the subscription is cancelled before that time.

Where plan changes are available, an instructor may change from a monthly subscription to an annual subscription through Stripe or another method provided by Drive Tutor. Stripe will display the updated charge, any credit or proration, taxes, and renewal timing before confirmation. A plan change does not create a separate cash refund unless Drive Tutor approves one or a refund is required by law.

Cancellation prevents the next renewal. Unless access is suspended under these Terms, the current subscription remains active through the end of its paid billing period.

A monthly subscription charge is eligible for a full refund if requested within seven calendar days of the charge. An annual subscription charge is eligible for a full refund if requested within thirty calendar days of the charge. These periods apply to initial paid charges after any free trial and to renewal charges. Once a full refund is processed, subscription access ends.

After the applicable deadline, refunds are ordinarily denied. Drive Tutor may make exceptions where required by law, for a duplicate charge or billing error, or at its discretion. No partial or prorated refunds are offered except where required by law.

Nothing in this section limits a non-waivable consumer right.

11. SMS Phone Verification

When you request phone verification, you expressly consent to receive a one-time transactional security code at the number provided through Twilio Verify. Standard message and data rates may apply. Message frequency depends on verification requests and is limited to the maximum disclosed in the verification flow.

For assistance, reply HELP or contact info@drivetutor.ca. To stop receiving messages, reply STOP. Carriers are not liable for delayed or undelivered messages. SMS consent is used for transactional verification and is not consent to marketing.

Stopping verification messages may prevent completion of phone verification or use of features that require a verified phone number.

12. User Content and Limited Licence

You retain ownership of profile information, photographs, biographies, reviews, reports, notes, and other content you submit ("User Content").

You grant Drive Tutor a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, transmit, and otherwise process User Content only as reasonably necessary to operate, secure, improve, and provide the Platform, comply with law, and enforce these Terms and the Privacy Policy.

This licence is not permission to sell your identity documents or use private verification documents for advertising. Public display is limited to content and profile fields intended to be public. The licence ends when the content is deleted, except for backups, legal holds, safety records, completed transactions, and other retention permitted by law or the Privacy Policy.

You must have the rights and permissions necessary to submit User Content. You must not submit unlawful, deceptive, infringing, threatening, discriminatory, harassing, sexually exploitative, malicious, or privacy-invasive content.

13. Reviews, Feedback, and Reports

Reviews, ratings, feedback, attendance observations, and reports must be based on genuine interactions and submitted honestly. Users must not manipulate ratings, submit retaliatory or knowingly false reports, offer compensation for reviews, or threaten another user over a review or report.

Drive Tutor may moderate, restrict, preserve, investigate, or remove content and may request additional information. Drive Tutor does not guarantee that every report will result in a particular outcome.

14. Acceptable Use

You must comply with the Drive Tutor Acceptable Use Policy and Community Guidelines. You must not:

• use the Platform unlawfully or endanger another person;
• submit fraudulent documents or false records;
• harass, discriminate against, exploit, threaten, or impersonate another person;
• expose private information without authority;
• interfere with Platform security, access controls, code, networks, or data;
• introduce malware or malicious files;
• scrape, harvest, resell, or use Platform data for unrelated marketing;
• manipulate requests, referrals, bookings, reviews, reports, or verification;
• use another person's account or permit another person to use yours; or
• infringe intellectual-property, privacy, contractual, or other legal rights.

15. Safety and Emergencies

Driving instruction involves inherent road and vehicle risks, including collision, injury, property damage, and actions of other road users. Learners, guardians, and instructors accept the risks inherent in participating in or arranging instruction with an independent instructor.

The Platform is not an emergency service. In an emergency, call 911 or the appropriate local emergency service before contacting Drive Tutor.

Drive Tutor may take interim action, including restricting contact, hiding profiles, preserving records, suspending accounts, or notifying appropriate authorities, where reasonably necessary to address an urgent safety, fraud, or legal concern.

16. Privacy and Electronic Communications

Drive Tutor processes personal information in accordance with its Privacy Policy and applicable consents. The Privacy Policy, Data and Identity Verification Consent, Guardian-Managed Account Consent, and other role-specific notices are incorporated where applicable.

You agree to receive service communications by email, push notification, in-app message, or other contact method reasonably necessary for account security, bookings, verification, safety, subscriptions, policy changes, and Platform operation. Marketing communications, if introduced, require any consent mandated by law.

17. Third-Party Services

The Platform relies on third-party services, including hosting, authentication, storage, payment, messaging, notification, and distribution providers. Their services may be governed by separate terms and privacy notices. Drive Tutor is not responsible for third-party outages or acts beyond its reasonable control, but this does not limit obligations that cannot legally be excluded.

18. Suspension and Termination

Drive Tutor may restrict, suspend, or terminate access, remove profile visibility, cancel pending Platform activity, require updated documents, or preserve relevant records where reasonably necessary because of expired credentials, non-payment, fraud, safety concerns, unlawful conduct, misuse, investigation, legal requirements, or breach of these Terms.

Where appropriate, Drive Tutor will provide notice and an opportunity to respond. Immediate action may be taken where delay could create safety, legal, fraud, privacy, or security risk.

You may stop using the Platform and request account deletion. Cancellation, deletion, retention, subscription, refund, and legal-hold rules continue to apply as described in these Terms and the Privacy Policy.

19. Disclaimers

To the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis. Drive Tutor does not guarantee uninterrupted availability, a particular instructor or learner, lesson acceptance, examination success, licence results, user conduct, vehicle condition, insurance adequacy, income, demand, or business results.

Drive Tutor may review credentials and reports but does not warrant that verification will identify every false, expired, inadequate, or later-changed document or prevent misconduct.

Nothing in these Terms excludes a warranty, condition, remedy, or liability that cannot lawfully be excluded.

20. Limitation of Liability

To the maximum extent permitted by law, Drive Tutor is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from use of or inability to use the Platform, an independent instructor's services, user conduct, a vehicle, a road incident, lesson payments, or third-party services.

This limitation does not apply to liability that cannot lawfully be limited, including any liability that applicable law prohibits Drive Tutor from excluding.

21. Instructor Responsibility for Claims

To the extent permitted by law, an instructor is responsible for claims, losses, penalties, costs, and reasonable legal expenses arising from the instructor's driving instruction, vehicle, employees or subcontractors, taxes, licences, insurance, unlawful conduct, breach of these Terms, or infringement of another person's rights, except to the extent caused by Drive Tutor's own unlawful conduct.

22. Changes to These Terms

Drive Tutor may update these Terms. The updated version will identify its effective date. For material changes, Drive Tutor will provide reasonable notice through the Platform, email, or another appropriate channel and may require renewed acceptance before continued use.

Changes do not retroactively alter completed charges or remove non-waivable rights. If you do not agree to an updated version, you must stop using the Platform and cancel future subscription renewal before the new version applies to you, subject to legal and record-retention obligations.

23. Disputes and Governing Law

Before commencing a claim, you and Drive Tutor will first attempt to resolve the dispute through Drive Tutor support. If unresolved, the parties should attempt good-faith mediation in Ontario before litigation, unless urgent relief, a legal deadline, or the nature of the claim makes mediation inappropriate. Each party bears its own costs of participating in the mediation, and the parties share the mediator's fees equally unless they agree otherwise or a court orders otherwise.

These Terms are governed by the laws of Ontario and applicable federal laws of Canada. Subject to non-waivable rights and applicable jurisdiction rules, the courts of Ontario have jurisdiction.

24. General Terms

If a provision is unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions continue. A failure to enforce a provision is not a waiver. You may not assign your account or these Terms without Drive Tutor's written consent. Drive Tutor may assign these Terms as part of a merger, financing, reorganization, or transfer of the Platform, subject to applicable law.

These Terms, together with the policies expressly incorporated by reference and any checkout disclosures, form the agreement concerning use of the Platform. Provisions that by their nature should survive termination, including payment, records, licences, safety, enforcement, disclaimers, liability, and disputes, continue to apply.

25. Contact

Questions about these Terms may be sent to:

Drive Tutor Inc.

120 Adelaide St. W, Suite 2500

Toronto, Ontario, Canada

info@drivetutor.ca