Instructor Subscription Cancellation and Refund Policy

This policy applies to instructor subscriptions purchased from Drive Tutor Inc. through Stripe. It does not apply to lesson fees independently charged by instructors to learners.

Subscription Plans

Drive Tutor offers recurring monthly and annual instructor subscriptions. Prices, applicable taxes, billing frequency, trial information and renewal information are shown before checkout. Subscriptions automatically renew until cancelled.

Monthly and annual subscriptions may begin with a 2-month free trial. Unless cancelled before the trial ends, Stripe will charge the payment method provided at checkout when the trial ends and the subscription will continue at the selected billing interval.

Plan Changes

Where Drive Tutor makes plan changes available, an instructor may change from a monthly subscription to an annual subscription through Stripe or another method provided by Drive Tutor. Stripe will display the updated price, taxes, renewal timing, and any immediate charge or credit before the instructor confirms the change.

Any unused value from the current billing period may be applied by Stripe as a billing credit or proration against the plan change when shown at confirmation. A plan change does not create a separate cash refund unless Drive Tutor approves one or a refund is required by law. The refund windows below apply to the new subscription charge after the plan change is completed.

Cancelling Renewal

An instructor may cancel renewal through the Stripe customer portal or another method provided by Drive Tutor. Cancellation prevents the next recurring charge. Cancellation does not immediately revoke access. Unless access is suspended for legal, safety, fraud, misuse, or other enforcement reasons, the instructor retains subscription access until the end of the current paid billing term.

Refund Windows

A monthly subscription charge is eligible for a full refund if the request is submitted within 7 calendar days after that charge.

An annual subscription charge is eligible for a full refund if the request is submitted within 30 calendar days after that charge.

These windows apply to initial paid charges after any free trial and to renewal charges. A valid request submitted within the applicable window will be processed as a full refund, subject to account and transaction verification and any rights or restrictions required by law.

Submitting a refund request also cancels the next renewal. Submitting the request does not itself revoke access while the request is being reviewed. Unless access is separately suspended for legal, safety, fraud, misuse, or other enforcement reasons, the instructor retains access through the current billing period.

When a full refund is issued, access associated with the refunded subscription charge ends immediately. Continued access through the end of the billing period applies only to a cancellation without a refund or while a refund request remains pending.

Outside the Refund Window

No partial or prorated refunds are provided after the applicable refund window. A request submitted after the deadline is not automatically eligible for a refund. Drive Tutor may make an exception at its discretion after considering the circumstances. Drive Tutor will also provide a refund where required by law or where necessary to correct a duplicate charge or confirmed billing error.

Refunds may be denied where a request is fraudulent, abusive, connected to a chargeback or payment dispute, or made by a person who cannot verify control of the account or payment. Nothing in this policy limits rights that cannot lawfully be waived.

Suspension and Termination

Drive Tutor may immediately suspend or terminate access for breach of terms, fraud, safety concerns, unlawful activity, expired or invalid credentials, misuse, or another legal or platform-protection reason. Suspension or termination for cause does not automatically create a refund entitlement, and access need not continue through the billing period where immediate restriction is reasonably necessary.

Processing

Approved refunds are returned through Stripe to the original payment method. Financial institutions determine when funds become visible. Drive Tutor does not control bank processing times.

Questions and refund requests may be sent to info@drivetutor.ca.